# PuraVida-US

> PuraVida-US knowledge base – help articles and documentation.

## Order and Shipping

- [What are the shipping fees and delivery timelines?](https://puravidabracelets.kustomer.help/en_us/what-are-the-shipping-fees-and-delivery-timelines-HkBSCyoNU.md): We know you want your new Pura Vida products ASAP (can’t blame you), so we’ve created a few more shipping options for you. That way we can ...
- [Can I cancel or make changes to my order?](https://puravidabracelets.kustomer.help/en_us/can-i-cancel-or-make-changes-to-my-order-rJlKwSThT.md): Once youve placed your order on our site, were unable to cancel it or make any changes. Our fulfillment team starts processing orders right away.
- [Where is my order?](https://puravidabracelets.kustomer.help/en_us/where-is-my-order-ryYBAkiEI.md): Check your inbox for a shipping confirmation email, which includes a link to track your Pura Vida package. Still can’t find it? Just pop in your email ...
- [My tracking says “Delivered,” but I haven’t received my order. What should I do?](https://puravidabracelets.kustomer.help/en_us/my-tracking-says-delivered-but-i-havent-received-my-order-what-should-i-do-B1IB0Ji4I.md): Getting excited about the new Pura Vida jewelry you have coming in the mail?    Track your order status  here !      TRACKING STATUS    If your t...
- [Something’s missing or not quite right with my order — what should I do?](https://puravidabracelets.kustomer.help/en_us/somethings-missing-or-not-quite-right-with-my-order-what-should-i-do-HydSCkoE8.md): Still havent received your order even though your order status says delivered Try checking with your neighbors first to make sure the package didnt get del

## Returns and Exchanges

- [What is your return policy?](https://puravidabracelets.kustomer.help/en_us/what-is-your-return-policy-B1LU01sNL.md): We aim to make returns and exchanges easy!   Please note:    Items bought online cannot be returned to our store at this time.   Returns an...
- [How do I start a return or an exchange?](https://puravidabracelets.kustomer.help/en_us/how-do-i-start-a-return-or-an-exchange-HJ9vFWaip.md): What is your return policy      We want you to be satisfied with your purchase If you are not happy with your items you can return   or exchange   them withi
- [My item arrived damaged or broke after a while — what can I do?](https://puravidabracelets.kustomer.help/en_us/my-item-arrived-damaged-or-broke-after-a-while-what-can-i-do-rywBFUksxg.md): If your item arrived damaged or broke soon after wearing just reach out with the details and well help get a replacement sorted   Here are a few things to no
- [How do I return my in-store purchase](https://puravidabracelets.kustomer.help/en_us/how-do-i-return-my-in-store-purchase-HJ_vt8ysll.md): At this time were not able to process instore returns through our website To return an item purchased instore just head back to the retail location where 
- [What if I received a gift?](https://puravidabracelets.kustomer.help/en_us/what-if-i-received-a-gift-HJZFYLyjll.md): Got a gift Weve got you Just send us the order numberor the email of the awesome person who gifted it to youand well take it from there

## Discounts & Promotions

- [Can I use a discount code during a sitewide sale?](https://puravidabracelets.kustomer.help/en_us/can-i-use-a-discount-code-during-a-sitewide-sale-Bk3Fc8kseg.md): During sitewide promos like 25 off everything additional discount codes cant be appliedthis includes Shore Club rewards But dont worry youre already g
- [Where do I enter my discount code?](https://puravidabracelets.kustomer.help/en_us/where-do-i-enter-my-discount-code-rkzjcI1sll.md): At checkout youll see a field labeled Enter discount code Enter your code there click Apply and your discount will show before payment
- [Why is my discount code not working?](https://puravidabracelets.kustomer.help/en_us/why-is-my-discount-code-not-working-BkmacI1ile.md): Lets troubleshoot Here are a few things to check     Some items are excluded from discounts  Discount codes dont apply to     Bracelet Club Subscription  B

## Product Information

- [Are your products waterproof?](https://puravidabracelets.kustomer.help/en_us/are-your-products-waterproof-BJIilBN_A.md): You bet, at least a lot of them are All of our Original and MultiBraided string bracelets are 100 waterproof surf shower swimyou name it  Were also ex
- [How do I take care of my jewelry?](https://puravidabracelets.kustomer.help/en_us/how-do-i-take-care-of-my-jewelry-rkNP0Js4I.md): A little TLC goes a long way To keep your Pura Vida pieces looking their best check out the care guide that matches your jewelry type     NonWaterproof Styl
- [How do I put on my Pura Vida string bracelet?](https://puravidabracelets.kustomer.help/en_us/how-do-i-put-on-my-pura-vida-string-bracelet-Hy0R62tWR.md): Getting the perfect fit is easy Just grab the string ends on either side of the slip knot and gently pull to tighten To loosen it up hold the bracelet sides 
- [What items are final sale?](https://puravidabracelets.kustomer.help/en_us/what-items-are-final-sale-ry7BDrkDK.md): Some styles are final sale and cant be canceled returned or refunded Heres what to know   Final sale items include    Bulk Bracelets  Engravable Styles  
- [What are bulk bracelets and how do they work?](https://puravidabracelets.kustomer.help/en_us/what-are-bulk-bracelets-and-how-do-they-work-HJUwR1o4L.md): Our bulk bracelets are perfect for fundraising events or custom giveaways You can design your own using our Original Braided Charm or Engraved styles   Q
- [How do Pura Vida E-Gift Cards work?](https://puravidabracelets.kustomer.help/en_us/how-do-pura-vida-e-gift-cards-work-Sy3qmE1CY.md): Not sure what to gift EGift Cards are always a win Choose an amount and well email a unique code straight to you or your lucky recipient You can even gif
- [How do I know what size ring I should buy?](https://puravidabracelets.kustomer.help/en_us/how-do-i-know-what-size-ring-i-should-buy-rkgrvC1j4I.md): Use a ring of yours that fits the desired finger Then measure the internal diameter of that ring in mm Ensure your ruler starts at the 0mm mark If youre b

## Account & Login

- [How do I log into my account?](https://puravidabracelets.kustomer.help/en_us/how-do-i-log-into-my-account-rkL0Uz1p.md): No passwords herewe keep it simple and secure with onetime codes OTPs Just enter your email on the login page and well send a code to your inbox Type it

## Shore Club Rewards

- [What’s the Shore Club?](https://puravidabracelets.kustomer.help/en_us/whats-the-shore-club-ryUNaPyseg.md): The Shore Club is our exclusive loyalty program that gives you all the good vibes Earn Shore Dollars every time you shop then redeem them for discounts on fut
- [Who can join the Shore Club?](https://puravidabracelets.kustomer.help/en_us/who-can-join-the-shore-club-B1Z8aD1sxx.md): If you have a Pura Vida account and youre shopping from the US Canada or the UK youre in Just create an account on puravidabraceletscom and start ear
- [What are the Shore Club membership tiers?](https://puravidabracelets.kustomer.help/en_us/what-are-the-shore-club-membership-tiers-B1dPpD1jxe.md): We have three tiers based on how much you spend in a rolling 12month period     PVInsider  Spend 199 Youre automatically in when you create an account
- [How do I earn Shore Dollars?](https://puravidabracelets.kustomer.help/en_us/how-do-i-earn-shore-dollars-S11qaPkilx.md): Youll earn Shore Dollars every time you buy eligible products on our site How many points you get depends on your tier     PVInsider    1 Shore Dollar for 
- [Can I earn Shore Dollars without making a purchase?](https://puravidabracelets.kustomer.help/en_us/can-i-earn-shore-dollars-without-making-a-purchase-Byhspv1sxx.md): Totally Here are some easy ways to rack up points no shopping required   Create an account  25 points  Birthday bonus  25 points  Follow us on Instagram  
- [Do my Shore Dollars expire or can they be transfered to others?](https://puravidabracelets.kustomer.help/en_us/do-my-shore-dollars-expire-or-can-they-be-transfered-to-others-BJc6TDyolx.md): Shore Dollars expire 12 months after you earn themso be sure to use them before they disappear     And while we love sharing good vibes points cant be trans
- [Why isn’t my Shore Dollar code working?](https://puravidabracelets.kustomer.help/en_us/why-isnt-my-shore-dollar-code-working-rk8WADkoge.md): There are a few reasons your code might not go through     It cant be combined with sitewide sales or other discounts  It wont work on sale items or certain 
- [How do I redeem my Shore Dollars?](https://puravidabracelets.kustomer.help/en_us/how-do-i-redeem-my-shore-dollars-BkOXCD1jxx.md): Its super easy Just follow these steps     Log into your Pura Vida account  Head to your Shore Club dashboard  Choose how many points you want to redeem  Cop

## Bracelet Club Subscription

- [What is the Pura Vida Bracelet Club?](https://puravidabracelets.kustomer.help/en_us/what-is-the-pura-vida-bracelet-club-BJlCBZGDA.md): Its our exclusive bracelet subscriptionaka your monthly dose of wrist candy Get up to 10 of our bestselling bracelets 80 value delivered to your door e
- [How does it work?](https://puravidabracelets.kustomer.help/en_us/how-does-it-work-H1eyICkiEU.md): Youre charged right away when you sign up  Your first order ships within 2448 hours  After that youre charged on the 7th of each month  Around the 15th you
- [Can I cancel anytime?](https://puravidabracelets.kustomer.help/en_us/can-i-cancel-anytime-rkTHRysE8.md): You bet To cancel   Log into your Pura Vida account  Go to Manage My Subscription  Find your subscription and click Cancel  Just make sure to cancel before th
- [How do I update my payment info or shipping address?](https://puravidabracelets.kustomer.help/en_us/how-do-i-update-my-payment-info-or-shipping-address-SJ6SAkiN8.md): Update your payment info  If we cant process your card on the 7th well send you daily email reminders for 7 days If its not updated in time your subscrip