# What is your return policy?

> We aim to make returns and exchanges easy!   Please note:    Items bought online cannot be returned to our store at this time.   Returns an...

Source: https://puravidabracelets.kustomer.help/en_us/what-is-your-return-policy-B1LU01sNL

Last updated: 2026-05-26T17:36:30.216Z

Returns and exchanges are available exclusively for customers who purchased ****Checkout+**** at the time of their order. If Checkout+ was not added at checkout, all sales are ****final**** — no returns or exchanges will be accepted.  

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can [start your return or exchange here](https://www.puravidabracelets.com/apps/redo/returns-portal/login).

### **Return and exchange requirements**

*   Items must be in original condition, with no signs of wear or damage
*   Must be in original packaging (bracelet cards, pouches, tags, etc.)
*   Returns must be shipped from the same country they were delivered to
*   You'll need your order number to get started

### **What can't be returned?  
**

Even with Checkout+, the following are non-returnable:

*   Bracelet Club
*   Sustainable shipping
*   E-Gift Cards
*   Checkout+

_\*Please note that original shipping fees aren't refundable._